Documentation

# System Requirements

# Supported Internet Browsers

We try our best to support as many browsers as possible but it is always a tradeoff between performance and backwards compatibility. This is due to the fact that WebGL and 3D require up-to-date browsers to run the Rubens Configurator as smoothly as possible. Therefore we decided to support the last 2 major versions of the following browsers. Find them listed below.

Important: Using older browser versions can prevent you from accessing the Rubens Configurator. Some features on in the application may not work as expected. Please note that browsers supported on desktop may be different from those supported on mobile.

The likelihood that the Roomle Rubens Configurator also runs on other browsers is very high but we can not guarantee it because we do not do any extensive testing for legacy browsers. This browser policy is very similar to other services in the web development industry. For example, you can see LinkedIn's browser policy here (opens new window).

# Desktop

We support the current and previous major releases of the following desktop browsers:

  • Chrome (current and last major revision)

  • Safari (current and last major revision)

    Note: In Safari 7.1.3 (OS X 10.9) and earlier, WebGL must be enabled manually. Go to Safari → Preferences → Advanced and check Show Develop menu in menu bar. Go to Develop → Enable WebGL.

  • Firefox (current and last major revision)

  • Microsoft Edge (current and last major revision)

  • Any other Chromium-based browser

  • Internet Explorer 11

    Note: We will no longer support Internet Explorer 11 (or below) by June 30, 2020. Your Rubens Configurator experience may be limited and we recommend switching to one of the above browsers as soon as possible.

# Mobile

On mobile, we support the current and previous major releases of the following browsers:

  • Chrome
  • Safari

# WebGL Compatibility

Rubens Configurator relies on WebGL to display 3D content in real-time. WebGL is a standard rendering library in most modern browsers. Use https://get.webgl.org/ to check if your browser is compatible.

For more technical details about WebGL on your machine, visit WebGL Report (opens new window).

If you run into problems, make sure your graphics driver and browser are up-to-date. If that doesn’t help, try one of the other browsers listed above.

In some cases, WebGL may be disabled in your browser based on your GPU. Check that you are using a compatible browser. If you see an incompatible warning or the configurator performs very badly, try forcing the browser to use your GPU by force-enabling webgl and hardware acceleration.

# Report an Issue

In case you are using a supported browser and a feature still doesn't work as expected:

  • Determine if your internet browser is current or needs upgrading.
  • Try using a different browser (in its latest version) as a temporary workaround.

If you've tried these solutions but continue experiencing issues, contact us with the following details:

  • An explanation of the issue
  • The browsers and versions you've tried
  • A screenshot of your issue

Report your problem in our Servicedesk (opens new window).

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